Privacy Policy
This Privacy Policy explains how CrownCoins Casino, operated through crowncoins.one, collects, uses, stores, and protects your personal information when you use our website, platform, and services. By registering an account or using the site, you agree to the practices described here.
1. Information We Collect
When you create an account, we collect the following information:
- Full legal name
- Date of birth
- Residential address
- Email address
- Phone number
- Government-issued identification documents (for KYC verification)
- Payment method details (processed by third-party PCI DSS-compliant processors)
We also collect technical data automatically when you use the site. This includes your IP address, browser type, device identifiers, pages visited, session duration, and referring URLs. This data is collected via cookies and server logs.
2. How We Use Your Information
Your personal information is used for the following purposes:
- Verifying your identity and age (19+ requirement in most Canadian provinces)
- Processing deposits and withdrawals
- Complying with anti-money laundering (AML) regulations
- Sending transaction confirmations and account notifications
- Sending promotional offers and casino rewards if you have opted in
- Investigating and resolving account disputes
- Detecting and preventing fraud, cheating, and unauthorised account access
- Improving site performance and user experience
3. Cookies and Tracking
CrownCoins Casino uses cookies to maintain session state, remember your preferences, and analyse site usage. Cookies fall into three categories:
- Essential cookies required for the site to function
- Analytics cookies that help us understand how visitors use the platform
- Marketing cookies used to deliver relevant promotional content
You can control cookie settings through your browser. Disabling essential cookies may prevent certain features from functioning correctly.
4. Data Sharing
We do not sell your personal information to third parties. We share data only in the following circumstances:
- With payment processors to complete transactions
- With identity verification services to complete KYC checks
- With regulatory authorities when required by law
- With fraud prevention services to protect the platform
- With technology providers who support platform operations under binding data processing agreements
5. Data Retention
Account data is retained for a minimum of 5 years after account closure to comply with financial regulations and AML requirements. After the retention period, data is securely deleted. Transaction records may be retained longer where required by applicable Canadian law.
6. Data Security
All data transmitted between your browser and our servers is protected by 256-bit SSL encryption. Payment information is handled exclusively by PCI DSS-compliant third-party processors. We do not store full card numbers on our servers. Staff access to personal data is restricted to authorised personnel with a legitimate need.
7. Your Rights
You have the right to request access to the personal data we hold about you. You may also request corrections to inaccurate data or deletion of your data where no legal retention obligation applies. To make a request, contact our support team through the live chat or email channel on the site.
Canadian residents may have additional rights under the Personal Information Protection and Electronic Documents Act (PIPEDA) or applicable provincial privacy legislation. If you believe we have not handled your data correctly, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada.
8. Responsible Gambling Data
Information related to responsible gambling tools you activate, including deposit limits and self-exclusion requests, is stored and enforced automatically. This data is not used for marketing purposes and is not shared with third parties except where required by regulation.
9. Third-Party Links
Our site may contain links to third-party websites. Once you leave crowncoins.one, this Privacy Policy no longer applies. We are not responsible for the privacy practices of external sites.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, the Last Updated date at the top of this page changes. Continued use of the site after an update constitutes acceptance of the revised policy.
11. Contact
For privacy-related questions or data requests, contact our support team directly through the live chat feature available on crowncoins.one or via the email address listed in your account settings.