Privacy Policy
Last Updated: January 2025This Privacy Policy explains how crowncoins.one ("Crown Coins Casino," "we," "us," or "our") collects, uses, stores, and protects information about users ("you," "your") who access our website and services. By using this site, you agree to the practices described below.
1. Information We Collect
1.1 Information You Provide
When you create an account, make a deposit, or contact support, you may provide personal information including your full legal name, date of birth, email address, mailing address, phone number, government-issued ID details for identity verification, and payment information such as card numbers or crypto wallet addresses.
1.2 Automatically Collected Information
When you visit the site, we automatically collect technical data including your IP address, browser type and version, operating system, referring URLs, pages visited, time and date of access, and device identifiers. This data helps us operate the platform, prevent fraud, and improve performance.
1.3 Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to manage sessions, remember your preferences, analyze traffic patterns, and deliver relevant content. You can control cookie settings through your browser, but disabling certain cookies may affect site functionality.
2. How We Use Your Information
We use the information we collect to operate and maintain your account, process deposits and withdrawals, verify your identity as required by our compliance obligations, detect and prevent fraud and unauthorized access, send transactional communications including deposit confirmations and withdrawal notifications, respond to customer support requests, improve the platform, and comply with applicable laws and regulations.
We do not sell your personal information to third parties for their own marketing purposes.
3. Information Sharing
3.1 Service Providers
We share your information with third-party service providers who assist us in operating the platform. These include payment processors who handle transaction data, identity verification services that confirm KYC requirements, cloud hosting providers where site data is stored, analytics providers who help us understand how the site is used, and customer support software providers. All service providers are contractually required to handle your data in accordance with applicable privacy standards.
3.2 Legal Requirements
We may disclose your information when required by law, court order, or government authority. We may also disclose information when we believe in good faith that disclosure is necessary to protect the rights, property, or safety of Crown Coins Casino, our users, or the public.
3.3 Business Transfers
If Crown Coins Casino is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.
4. Data Retention
We retain your personal information for as long as your account remains active and for a period afterward as required by our legal and compliance obligations. For financial and identity verification records, this typically means a minimum of five years after account closure. You may request deletion of your data subject to applicable legal retention requirements by contacting us at the address below.
5. Data Security
We use 256-bit SSL encryption for all data transmitted between your browser and our servers. Account access is protected by password hashing and optional two-factor authentication. Payment information is handled through PCI-compliant processors and is not stored on our servers in plaintext. While we take reasonable precautions, no system is completely immune to security incidents. You are responsible for maintaining the confidentiality of your account credentials.
6. Your Rights
Depending on your jurisdiction, you may have rights regarding your personal data including the right to access the information we hold about you, request correction of inaccurate information, request deletion of your data subject to legal retention requirements, object to or restrict certain processing, and receive a copy of your data in a portable format.
To exercise any of these rights, contact us using the information in Section 10 below. We will respond to verified requests within 30 days.
7. Children's Privacy
Crown Coins Casino is strictly for users aged 18 years and older. We do not knowingly collect personal information from anyone under 18. If we discover that a user is under 18, we will close their account and delete all associated data promptly. If you believe a minor has accessed our services, contact us immediately.
8. Third-Party Links
Our site may contain links to third-party websites. We have no control over the privacy practices of those sites and are not responsible for their content or policies. Clicking a third-party link takes you away from crowncoins.one, and that site's own privacy policy applies from that point.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last Updated" date at the top of this page and notify active users by email or via a notice on the site. Continued use of the site after changes are posted constitutes your acceptance of the revised policy.
10. Contact Us
If you have questions about this Privacy Policy or how we handle your personal data, contact us at:
Email: [email protected]
Website: crowncoins.one