Privacy Policy
Last Updated: January 2025
This Privacy Policy explains how CrownCoins Casino ("we", "us", or "our") collects, uses, and protects personal information provided by users of crowncoins.one ("the Site"). By accessing or using the Site, you agree to the practices described in this document.
1. Information We Collect
We collect information you provide directly when creating an account, making a deposit, requesting a withdrawal, or contacting support. This includes your full name, date of birth, mailing address, email address, phone number, government-issued identification details, and payment information.
We also collect data automatically when you use the Site. This includes IP address, browser type and version, device identifiers, pages visited, time spent on pages, and referring URL. This data is collected through cookies, web beacons, and server log files.
2. How We Use Your Information
Your personal data is used to create and manage your account, process deposits and withdrawals, verify your identity in compliance with KYC requirements, communicate with you about account activity, and provide customer support. We use session data to improve site performance and detect fraudulent activity.
If you opt in to marketing communications during registration, we may send promotional emails about bonuses, game releases, and platform updates. You can unsubscribe from these at any time using the link in any email we send.
3. Identity Verification (KYC)
Before processing your first withdrawal, we are required to verify your identity. This involves collecting a copy of a valid government-issued photo ID and proof of your residential address dated within the last three months. These documents are reviewed by our compliance team and stored securely.
KYC procedures are a legal requirement under anti-money laundering regulations. Accounts where verification cannot be completed will have withdrawal access suspended until documents are received and approved.
4. Cookies
The Site uses cookies to maintain session data, remember your login status, and track usage patterns for site improvement. Essential cookies are required for the Site to function. Analytics cookies are optional and can be declined through your browser settings or our cookie preference center.
Third-party analytics providers may also set cookies when you visit the Site. These providers are contractually prohibited from using your data for purposes beyond analytics reporting to us.
5. Data Sharing
We do not sell your personal information to third parties. Data may be shared with payment processors to complete transactions, identity verification services to complete KYC checks, fraud prevention services, and regulatory authorities when legally required to do so.
All third-party vendors who handle your data are bound by data processing agreements that restrict their use of your information to the specific service they provide us.
6. Data Retention
Account data is retained for the duration of your active account and for a minimum of five years after account closure, in compliance with applicable gaming and financial regulations. You may request deletion of data that is not subject to retention obligations by contacting our support team.
7. Your Rights
Depending on your location, you may have rights including access to your personal data, correction of inaccurate data, deletion of data not subject to legal retention, restriction of processing in certain circumstances, and data portability. To exercise any of these rights, contact us through the support page on the Site.
8. Data Security
All data transmitted between your device and our servers is encrypted using 256-bit SSL. Payment information is processed through PCI-compliant third-party processors and is not stored on our servers. Access to personal data within our organization is limited to personnel who require it to perform their job functions.
9. Children
The Site is not directed at individuals under the age of 21. We do not knowingly collect personal information from minors. If we become aware that a minor has registered an account, that account will be closed and any funds handled in accordance with our terms and applicable law.
10. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated date. Continued use of the Site after changes are posted constitutes acceptance of the revised policy. For material changes, we may also notify you by email if you have an active account.
11. Contact
For privacy-related questions or to exercise your data rights, contact our support team through the help center on the Site. We aim to respond to all requests within 30 days.